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Administration/General Management: Receptionist/Switchboard
Customer Service Rep - USA Track & Field (Indianapolis, IN)

BASIC FUNCTION:  Provides customer service support to all USATF constituents on behalf of all USATF departments.  


  • Promptly, professionally, and courteously assess and direct calls and inquiries coming through the USATF reception desk.
  • Maintain accurate and up to date knowledge of all constituent needs as they relate to each department.
  • Create and maintain documentation on all processes related to each function of the position.
  • Create and maintains documentation on all incoming inquiries in an effort to collect data, track improvements, trends, etc.
  • Address all membership, club, youth, retail and events customer calls and emails.
  • Meet regularly with department heads to make recommendations for process improvements based on feedback from constituents.
  •  Manage day to day administrative functions including, but not limited to:

            -Processing refunds, exchanges, etc. for retail customers.

            -Updating membership and club database on an ongoing basis.

            -Recording date of birth verifications.

            -Entering event registration data.

            -Some travel to events required for membership event execution.


  • 4 year degree required.
  • 1-2 years’ professional experience, preferably within a Customer Service environment such as a Call Center, or as a receptionist
  •  Knowledge of Microsoft Office software, including Word, Excel and Outlook.
  •  Strong written and verbal communication, interpersonal, and customer-service skills.
  •  Excellent organizational and time-management skills.
  •  Ability to work accurately and meet deadlines with frequent interruptions.
  •  Proactively seeks process improvements.
  • Must be able to pass a background check.

PHYSICAL DEMANDS:  Ability to lift up to 35 pounds.


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