Current job openings | Edit your information


Current available jobs that best match track:




Administration/General Management: Receptionist/Switchboard
Customer Service Rep - USA Track & Field (Indianapolis, IN)

BASIC FUNCTION:  Provides customer service support to all USATF constituents on behalf of all USATF departments.  

DUTIES AND RESPONSIBILITIES:

  • Promptly, professionally, and courteously assess and direct calls and inquiries coming through the USATF reception desk.
  • Maintain accurate and up to date knowledge of all constituent needs as they relate to each department.
  • Create and maintain documentation on all processes related to each function of the position.
  • Create and maintains documentation on all incoming inquiries in an effort to collect data, track improvements, trends, etc.
  • Address all membership, club, youth, retail and events customer calls and emails.
  • Meet regularly with department heads to make recommendations for process improvements based on feedback from constituents.
  •  Manage day to day administrative functions including, but not limited to:

            -Processing refunds, exchanges, etc. for retail customers.

            -Updating membership and club database on an ongoing basis.

            -Recording date of birth verifications.

            -Entering event registration data.

            -Some travel to events required for membership event execution.

 QUALIFICATIONS:

  • 4 year degree required.
  • 1-2 years’ professional experience, preferably within a Customer Service environment such as a Call Center, or as a receptionist
  •  Knowledge of Microsoft Office software, including Word, Excel and Outlook.
  •  Strong written and verbal communication, interpersonal, and customer-service skills.
  •  Excellent organizational and time-management skills.
  •  Ability to work accurately and meet deadlines with frequent interruptions.
  •  Proactively seeks process improvements.
  • Must be able to pass a background check.

PHYSICAL DEMANDS:  Ability to lift up to 35 pounds.

 

Apply for this position     |      Go back job listings


Apply for Future Notification Only: Future Notification
Apply for Future Notification - U.S. National Governing Bodies (Various Locations, US)

If you would like to be notified of positions in the future with the U.S. National Governing Bodies participating in this Job Board, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any U.S. National Governing Body. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Apply for this position     |      Go back job listings


Click here to view all other job opportunities on this board.

 

Sports Jobs Board Powered by TeamWorkOnline.com

Technical problems? Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy (popup window)