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Retail: Retail Merchandising
Merchandise Coordinator - USA Track & Field (Indianapolis, IN)

BASIC FUNCTION: Assist in merchandise order processing at the USATF warehouse and at event locations.

DUTIES AND RESPONSIBILITIES:

  • Develop a thorough working knowledge of USATF programs, products, policies and procedures.
  • Effectively administer the daily operations of USATF e-commerce business (fulfillment, returns/exchanges, inventory controls, stocking, etc.) in a professional and structured manner.
  • Accurately pick customer orders, pack and ship orders and troubleshoot problems to resolution in a judicious manner. 
  • Sell merchandise at selected events across the country.
  • Monitor inventory and sales trends to assist with liquidation of aged inventory and introduction of new items.
  • Provide prompt, professional and engaging responses to customer service team inquiries, returns and exchanges daily.
  • Communicate and problem solve with Operations & E-Commerce Manager regarding stock levels, stock discrepancies, opportunities etc.
  • Collaborate with key USATF personnel to align merchandise activities with USATF programs and goals.
  • Assist with the packing and shipping of merchandise in support of event sales.
  • Maintain inventory for warehouse and vehicles by strategically and proactively updating while meticulously monitoring incoming/outgoing inventories.
  • Provide various logistical supports to USATF departments.
  • Serve as liaison of warehouse contents to USATF National Office Staff.
  • Contribute creative content for merchandise buys, art requisitions, product demonstration videos and e-commerce marketing.
  • Assist USATF departments with packing and shipping of materials.

QUALIFICATIONS:

  • Bachelor's degree
  • Retail and/or vendor sales experience, including knowledge of the sports or fitness industries preferred
  • Strong interest or experience in the running and track & field industry preferred
  • Ability to manage complex schedules, prioritize workloads and handle multiple projects
  • Demonstrated initiative and the ability to adapt to and embrace change
  • Superior organizational and detail oriented abilities; precise organizational, critical problem-solving and excellent customer service skills
  • Ability to network, utilize resources and exercise a high degree of professionalism
  • Strong team player and ability to work cooperatively with others
  • Proven Microsoft Office experience with a strong proficiency in Excel
  • Detail oriented with effective verbal and written communication skills
  • Ability to work varied business hours and work weekends
  • Ability to write clear, concise reports and e-mail correspondence
  • Ability to lift heavy objects weighing up to 30 pounds
  • Possess a valid driver's license
  • Desire and ability to travel extensively

PHYSICAL DEMANDS: 

  • Ability to lift and carry up to 30 pounds
  • Ability to stand for long periods of time and walk distances at events
  • Moving large quantities of merchandise with carts, dollies, hand trucks and other moving equipment

NON-PHYSICAL DEMANDS:

  • Travel at least 10-12 times per year (including weekend travel)
  • Must be willing to work evening and weekend hours at events

 

 


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