Manager of E-Commerce and On-Site Retail - United States Soccer Federation (Chicago, IL)
U.S. Soccer Overview
We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We are seeking motivated, passionate, skillful people who can think, create and work on a team.
U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.
In order to achieve our mission, we must perform on and off the field by developing players, coaches and referees to world-class levels and serving fans like no other sport. Our consumer products business has seen tremendous growth over the past two World Cup cycles and is a key area of focus going forward. This area provides not only revenue upside potential but also represents an important component of our brand development in the soccer and sports landscape. This role will be responsible for forging the overall retail strategy as well as overseeing its execution. The U.S. Soccer Store business is focused in two key areas: online and on-site at National Team events. The Retail Operations Manager will be the responsible for managing operations and growing the business across these two channels. We are looking for an experienced person with good analytical and communication skills who is organized and capable of multi-tasking.
Work with our retail partner (Soccer Event Specialists) and internal resources to create a promotional plan for ussoccerstore.com
Collaborate with SES to create and implement a plan for maximizing merchandise sales on site including pre-event communication with fans, on-site branding and signage, customer service, creative transactional processes and other techniques for driving retail revenue
Create a product roadmap for U.S. Soccer store and identify gaps in the overall line
Explore and communicate best practices for an omni-channel retail strategy and tactics
Proactively manage communication flow between Soccer Event Specialists and internal stakeholders
Facilitate communication between Soccer Event Specialists and stadiums hosting U.S. Soccer National Team events
Oversee on-site retail operations at National Team events
Oversee implementation of retail strategy
Maintain weekly call cadence with Soccer Event Specialists on U.S. Soccer Store operations and strategy
Implement successful promotional strategy for U.S. Soccer Store (online) including email and social communications, online advertising, SEM and other tactics
Create goals for ussoccerstore.com and merchandise sales at National Team events and track against performance
Develop and maintain a reporting mechanism for U.S. Soccer’s overall retail business
Review market trends and identify areas where U.S. Soccer can improve its retail business
Bachelor degree in retail marketing or a bachelor degree with commensurate experience in the consumer products or retail space
5+ years related experience in the online and/or on-site retail operations or related fields.
Analytical skills are strongly preferred
Experience working in sports or entertainment is preferred
Strong technical skills are a plus
Experience managing outside partners and staff.
Experience managing multiple projects against goals and targets.
Strong written and oral communications skills are required.
Desire to be part of a team
Display a tireless work ethic
Possess a growth mindset, is open minded and seeks challenges
Pursue lifelong development and learning
Communicate in a direct, open and honest manner
Accountable for actions/decisions and does not make excuses
Request feedback and is open to criticism
Practice self-assessment and self-reflection
Believe and commit to the company’s culture and organizational goals
Merchandise Coordinator - USA Track & Field (Indianapolis, IN)
BASIC FUNCTION: Assist in merchandise sales, order processing at the USATF warehouse and at event locations. Promote the USATF brand.
DUTIES AND RESPONSIBILITIES:
Develop a thorough working knowledge of USATF programs, products, policies and procedures with the ability to respond to questions regarding membership, merchandise, and other events and programs
Implement numerous aspects of USATF's mobile retail tour, including; full setup of a retail event, packing for or shipping merchandise in support of events, if necessary will be responsible for equipment upgrades and visual merchandising improvements.
Effectively assist in administering the daily operations of USATF e-commerce business (fulfillment, returns/exchanges, inventory controls, stocking, and damaged.) in a professional and structured manner.
Accurately pick customer orders, pack and ship orders and troubleshoot problems to resolution in a judicious manner.
Assist in problem solving issues regarding stock levels, stock discrepancies, opportunities etc.
Maintain inventory for warehouse and vehicles by strategically and proactively updating while meticulously monitoring incoming/outgoing inventories.
Provide various logistical supports to USATF departments.
Communicate with customer service to clear any discrepancies with customer issues.
Assist in developing warehouse design by planning layout, product flow, and product handling systems; evaluating and recommending new equipment.
Assist with merchandise marketing efforts including; social media, email marketing, and retail marketing
Assist in developing warehouse operations system improvements by analyzing process work flow, manning and space requirements, and equipment layout; implementing changes.
Other duties as assigned.
Bachelor's degree in Business, Marketing, Sports Management, or related field.
Retail and/or vendor sales experience, including knowledge of the sports or fitness industries preferred
Ability to manage complex schedules, prioritize workloads and handle multiple projects with limited direction or supervision.
Demonstrated initiative and the ability to adapt to and embrace change.
Excellent organizational, problem-solving, and customer service skills.
Ability to network, utilize resources, and exercise a high degree of professionalism.
Strong team player and ability to work cooperatively with others.
Effective verbal and written communication skills.
Ability to write clear, concise reports and e-mail correspondence.
Ability to drive for long periods of time and lift heavy objects weighing up to 50-60 lbs.
Possess a valid driver’s license for at least 2 years.
Desire and ability to drive/travel extensively
Must be able to pass a background check
Ability to lift and carry up to 50 pounds.
Travel at least 15 to 20 times per year (including weekend travel).
Must be willing to work evening and weekend hours at events