Current available jobs in Event/Venue Operations:
» Development Academy Event Coordinator - United States Soccer Federation (Chicago, IL)
» Event Services Coordinator - USA Cycling (Colorado Springs, CO)
» Technical Director - Racing Operations - USA Cycling (Colorado Springs, CO)
» Director of Events - National and International - USA Water Polo (Huntington Beach, CA)
Event/Venue Operations: Event Operations/Management
Development Academy Event Coordinator - United States Soccer Federation (Chicago, IL)
We are U.S. Soccer and we are the future of sport. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes, fans and members. We are seeking motivated, passionate, skillful people who can think, create and work as part of a team.
U.S. Soccer is a growing company that offers a comprehensive compensation package, casual work environment, inclusive culture and an atmosphere for professional development.
Event/Venue Operations: Event Operations/Management
Event Services Coordinator - USA Cycling (Colorado Springs, CO)
This position is responsible for providing exceptional customer service and support to USA Cycling membership, race directors, clubs, volunteers, and internal staff in order to process, permit and license USA Cycling events.
1. Review and process all submitted permit applications to ensure all information is complete and meets expectations; review event fliers for accuracy and follow-up to ensure any needed corrections are completed by the race director; process insurance request; assign officials for event permits not handled by a local association; mail permit information and applications to race directors; receive, process, and enter all paperwork affiliated with events; receive, process, and balance post-event paperwork; guide race directors as necessary.
2. Collect on all delinquent events, escalate as necessary, and impose sanctions on race directors that are not compliant with USA Cycling policies.
3. Assist race directors as needed with support for the online registration system, including the setup of payout accounts; and collecting and verifying any ACH paperwork required for payment transactions, and other areas as needed.
4. Field and resolve membership questions and needs in support of an event; provide online registration support; elevate issues to appropriate staff members as needed.
5. Act as a liaison to clubs, race directors, members, insurance providers, Regional Managers, and other internal staff to ensure that all rules and regulations have been followed and proper procedures are in place prior to an event.
6. Perform data entry and records processing work as required, review documents for accuracy and completeness; scan and file various records and documents; retrieve information upon request.
7. Collect, balance, process and route a variety of fees and payments associated with races; Follow-up with appropriate individuals regarding bounced checks.
8. Receive and process results from sanctioned events; field and respond to inquiries from members in regard to missing and/or inaccurate results, rankings, and upgrades.
9. Create, edit, proofread, and disseminate a variety of documents, packets, and forms; Compose original correspondence, memoranda, and department reports; use and develop forms and procedures to develop and issue documents, licenses, invoices, and/or applications.
10. Responds to sensitive or elevated customer service issues and requests for information and assistance; provides information regarding applicable rules, policies, and regulations; resolves citizen concerns and complaints; refers inquiries as appropriate.
11. Support the Membership team by answering phones and support inbox daily during lunch coverage.
12. Process support tickets within department expectations.
Other duties as assigned.
· Knowledge regarding member and club benefits and provisions.
· Solid oral and written communication skills, including excellent telephone skills.
· Ability to work collaboratively and in a team environment.
· Strong interpersonal and teamwork skills.
· Provide excellent customer service and support to membership groups in order to grow and retain membership by permitting and licensing events in a timely and accurate manner.
· Ability to communicate effectively verbally and in writing with all members, race directors, clubs, and staff to respond to their needs in a timely, professional, and accurate manner.
· Ability to multi-task, set priorities, manage own time, monitor progress, and effectively deal with stress and a high-paced environment.
· Ability to analyze and explain rules and regulations, policies, and procedures.
· Ability to maintain records and files.
· Ability to adapt quickly to changes in work priorities and needs with strong attention to detail.
· Ability to perform mathematical computations and reasoning skills to complete the work assigned.
· Skill in utilizing computer software to accomplish a variety of assignments.
· Skill in the application of existing guidelines to a variety of work situations.
· Some travel and weekend work is required.
High school diploma or GED required, college degree preferred.
Two years of prior customer service related experience such as working in a call center.
General office equipment such as a computer, calculator, copier, scanner, and postage machines.
Microsoft Office products
Normal office setting, therefore the noise level in the work environment is usually moderate. The employees may occasionally lift and/or move up to 20 pounds. Specific vision abilities required include both close and distance vision. While performing duties of this position, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands to finger, handle, feel and/or reach with hands and arms. The employee is also required to stand and walk to complete tasks and occasionally may climb, balance, stoop, kneel, and crouch to complete tasks.
This is a full-time exempt position located at the Colorado Springs headquarters. Hours are 8:00 AM – 4:30 PM Monday – Friday.
Event/Venue Operations: Event Operations/Management
Technical Director - Racing Operations - USA Cycling (Colorado Springs, CO)
The Technical Director oversees USA Cycling’s nationwide membership of approximately 1200 officials. He or she constantly works to improve the professionalism of USA Cycling’s officials by establishing, documenting, communicating, training, enforcing and demonstrating the highest level of professional officiating conduct.
The Technical Director develops, interprets and enforces the regulations of USA Cycling. Other duties include the registration of UCI Teams, member discipline, overseeing records, and race safety. This position, along with the Technical Programs Manager, acts as a resource for USA Cycling Staff and members in regards to the above items.
1. The Technical Director leads the planning, oversight, and management of the Officials Programs including educating, training, and assigning officials.
2. Responsible for understanding, interpreting, and enforcing USA Cycling Rules and application of USA Cycling Policies.
3. Oversees officials’ assignments and coordination of officials’ travel and logistics for national-level events. Oversees assignment process for the regional and local level events.
4. Responsible for budget development, management, and analysis for Technical Department programs.
5. Provides customer service to members in a timely manner including responding to questions for a large member base requiring an in-depth understanding and evaluation of USA Cycling Rules and Policies.
6. Manages disciplinary processes for USA Cycling rules violations including development of disciplinary policies and procedures.
7. Works with Sport Committees and Staff Liaisons to develop/modify competition rules for each discipline.
8. Manages logistics and processes for the Sport Committees including arranging meetings, travel, and agenda.
9. Edits the USA Cycling Rulebook for ongoing changes.
10. Provides technical guidance for national championship events; courses, schedules and required competitions.
11. Oversees officials’ evaluations and peer reviews and maintains program for officials advancement and the re-training or removal of poorly performing officials.
12. Maintain and oversee National Technical Commission (NTC).
13. Manages registration for Union Cycliste Internationale (International Cycling Union - UCI) teams. Acts as liaison for UCI and Foreign National Federation staff.
14. Manages registration of UCI teams in all disciplines and acts as a liaison with teams.
15. Oversee USA Cycling’s program of National Records.
Develops Race Safety policies and acts as a liaison with the Safety Committee
Event/Venue Operations: Competition Management
Director of Events - National and International - USA Water Polo (Huntington Beach, CA)
SCOPE OF POSITION The Director of National and International Events is a proven business leader who will lead the effort to refine and execute the strategic plan for all USAWP Competitive Events. Serves as the expert on all forms of existing competition with the express intent of replicating effective models in new markets. Assume a key role in sport growth through the effective creation and development of competition opportunities across all segments of USA Water Polo. Ensure all national and international championship events offer a consistent message and professionalism which encourages the development and growth of our sport and organization. ___________________________________________________________________________ ESSENTIAL FUNCTIONS AND BASIC DUTIES • Drive all aspects of planning, development, organization and implementation of effective policies and functions of all USAWP competitive events and activities. • Establish and maintain master calendar for all national and international championships, national and international events, FINA events, UANA events, Junior Olympics, Masters Nationals, Champions Cup, Rocktober, ODP Boys and Girls National Championships, US Opens, Collegiate Cup, Holiday Cup, Men and Women’s National Team Exhibitions, USAWP Signature Events and Men’s National League. • Work with zones to develop and improve Junior Olympics Qualification Tournaments. • Develop long term strategy and calendar. • Oversee all aspects of National sanctioned event planning and execution including venue, LOC negotiations, scheduling, finances, and communication. • Develop and manage budgets to ensure that all national championships and related events are cost-effective, profitable, and well-organized. • Plan and direct all functions of USAWP National sanctioned events; manage income, travel and logistics, as well as USAWP correspondence with host and membership. • Prepare, solicit and secure bids and locations for all competitive events. Work closely with local zones, clubs, Sports Commissions, Conventions and Visitors Bureaus and attends industry conferences to promote and secure locations. Cultivate relationships and grow the base of potential new event organizers. • Review all relevant Conduct of Championship elements and continually review formats of play to provide the highest level of competition in alignment with National Championship philosophies. Ensure member compliance at all events. • Determine parameters of each event. Ensure all competition schedules are accurate and available to participants in a timely manner. Ensure all team rosters are obtained and verified Verify results are reported accurately on the appropriate communications venues throughout the event and with the Media team. Review technical USAWP and FINA elements and their application within the event. Coordinate all referee travel and logistics for tournament officials. Work with the National Director of Referees and event head referee (if applicable) to identify necessary tournament officials and oversee budgetary requirements. • Research and create programs for the development of new competitive events, building up membership engagement and growth. • Build relationships with member clubs, LOC, CVB’s, sponsors, vendors, suppliers and facilities. • Research and secure new event properties. • Work closely with Director(s) of Marketing, Sport Growth, Membership, Communications, and Chief of High Performance in order to maximize superior quality, promotion and elevation of all USAWP events. • Closely work with Local Organizing Committees (LOC’s) on event advertising and promotional campaigns to maximize exposure for participants, spectators, the memberships and our sponsors. Ensure USAWP quality standards are applied to all USAWP branded activities. • Solid managerial skills to develop and manage staff. • Other job duties as assigned. PERFORMANCE MEASUREMENTS • Work is planned, communicated, and executed in a timely fashion • Clear and concise feedback through after-action plans for ALL events. • Resources are managed wisely and within budget • Conduct business and relates to colleagues with civility and integrity • Events are self-sustaining or revenue positive when appropriate • Demonstrate initiative and collegial approach to helping the organization achieve its stated goals QUALIFICATIONS • Bachelor’s Degree in related field (Graduate degree preferred) or directly related experience • Minimum 5-10 years’ experience in Sport event management and Administration • Strong business and program management skills. • Advanced knowledge of MS Office Apps, Google, etc. • Knowledge of membership and events data management system. • Strong manager who can delegate effectively, supervise appropriately and successfully motivate professional staff and volunteers • Team player who is always aware of the “bigger picture” of the organization and its mission—who will work not only to succeed individually but will reach out to others in the organization to build strong professional relationships and support their efforts • Thorough understanding of event management, including relations with convention and visitors bureaus, as well as civic and scholastic entities • Knowledge of club system in American sports, including ability to advocate for club athletes and to provide clubs with the resources to provide value to their members • Demonstrated success at building and promoting events that attract participants and become self-sustaining • Outstanding written communication skills • Excellent organizational skills and knowledge of group dynamics • Willingness to travel nationally and internationally, and work flexible/additional hours when necessary
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