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Event/Venue Operations: Event Operations/Management
Events and Club Services Manager - USA Field Hockey (Colorado Springs, CO)

   Summary:

The Events and Club Services Manager is responsible for a set of events and club services that contribute to the implementation of the organization’s strategic plan. The Events Manager is primarily responsible for the creation, implementation and continued development of a portfolio of events and club services designed to meet member clubs needs and member’s ambitions in our sport. The focus will be to advance USA Field Hockey’s mission in the key strategic areas of serving members and growing the game.

 

 

Duties & Responsibilities:

     General Duties:

  • Provide premium client service to club advocates and be the point of contact at USA Field Hockey to meet their needs in field hockey.
  • Provide premium client service to NCAA college coaches and be the point of contact at USA Field Hockey to meet their needs.
  • Work with Events and Clubs Services Coordinator and Communications team to establish protocols and oversee process of club information distributed via our digital media.

  • Prepare budgets and forecasts for portfolio of events and clubs services.

  • Manage the Events and Club Services Coordinator to assist with duties.

  • Analyze, develop and implement new programs to expand the club network. Assist existing and developing clubs with programs and initiatives to help them succeed.

  • Other duties as assigned.

Event Duties:

  • Develop and provide a structured portfolio of competitive, showcase and recreational tournaments and sanctioned events at the national, regional and local level.
  • Identify a growing portfolio of appropriate venues, conduct bid reviews and site inspections.
  • Manage the relationship with each event’s key stakeholders including venue lead, CVB and Sports Commission partners, housing partner and others.
  • Develop and implement event specific marketing programs to achieve the registrations goals for teams for each event.
  • Develop and manage each event registration process, online and in person.
  • Attend specific national and regional events and conferences to represent USA Field Hockey and build awareness of upcoming events, programs and services.
  • Primary responsibility for delivery of a portfolio of events.
  • Lead staff review and develop action plan for improvements.

Club Services Duties:

  • Manage and be a resource to the Club Advisory Task Force.
  • Manage and promote USA Field Hockey sanctioned event program, communicate with tournament organizers about sanctioning program, work with Events Coordinator to streamline roster process. Work with Communications team to fulfill sanctioning benefits and attend major sanctioned events as USA Field Hockey staff on an as-needed basis.

  • Manage the Club Rankings.

  • Together with Sports Development staff develop tools for starting and growing a club.

  • Design and implement market research, soliciting quantitative and qualitative inputs from range of stakeholders.

    Minimum Qualifications Required:

Education:

·       Bachelor’s degree is required

 

Licensure & Certification:

·      None

 

Experience:

·      Minimum 3 years’ experience in customer service, membership and/or event delivery or related field.

 

 

 

 

Minimum Qualifications Required Continued:

Skills:

·      Excellent communicator, responsive to internal and external clients

·      Must have excellent customer service skills with the flexibility and tact to work with a variety of staff and clients

·      Must be proficient in use of technology to manage Customer Relationship Management systems, SharePoint, and Microsoft Office programs

·      Have the ability to concurrently manage several high-priority programs.

·      Must have the drive to provide evolving programming to support a growing sport

·      Be entrepreneurial and accountable to thrive in a small business environment

 

Tools, Equipment, & Conditions:

·      This is primarily an office position, although some field work will be required.  Incumbent will be required do to some light lifting of no more than 40lbs. Long periods of sitting may occur.  Field work may consist of standing for long periods of time, crouching, reaching and bending.  Field work may also be in areas of high noise levels. Incumbent will need to be able to successfully operate basic office equipment with ease. Travel and work on weekends is a requirement of this position.

 

Work Location:

Colorado Springs, Colorado

Salary Range:

Commensurate with experience and qualifications


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